BPO & BPaaS
Delivering excellence in business processing with an automation-led approach to digitization
Achieve unparalleled efficiency, productivity and data-driven decision-making with NTT DATA’s next-generation business processing outsourcing (BPO), business processing as a service (BPaaS), automation and digital operations solutions. Our global BPO business is anchored on innovation and a client-first philosophy, which means you can leverage industry domain expertise, global delivery capability, digital transformation and an automation-first approach to accelerate business growth and progress in the digital era.
Leverage data-driven insights, AI and machine learning to make informed decisions, enhance customer experiences and drive overall business growth and integrate digital technologies to gain a competitive edge.
Our Services
Digital BPaaS for Health Plans
Expand beyond traditional processes to make your operations more competitive and streamlined.
Digital BPaaS for Insurance
Focus on key initiatives while our end-to-end insurance administrative services reduce costs and drive growth.
BPO for Banking & Financial Services
Improve cash flow, lower operating costs and ensure compliance with Sarbanes-Oxley through market-leading outsourcing solutions.
BPO for Commercial Industry
Identify process inefficiencies, organize operations, improve productivity and reduce costs with industry specific solutions.
BPO for Cross-Industry
Make insightful decisions based on smart outsourcing services that boost your finance, accounting, customer service and other departments.
BPO for Healthcare & Life Sciences
Leverage our capabilities and innovative solutions to improve quality of healthcare, operational efficiency and administrative effectiveness.
BPO for Insurance
Standardize your back-office processes and manage customer-facing and front-office operations with an end-to-end services outsourcing solution.
Our key strengths
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Scale
NTT DATA has 45K+ global team members, 30K in our contact center, 600K established contact center seats and we manage 10K contact center seats.
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Tenure
NTT DATA has 50+ years in healthcare, 30+ years in TPA and 35+ years in contact centers.
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Domain
NTT DATA has BPaaS solutions including DxP for healthcare, Lifesys for insurance and Digital KYC for banking.
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Innovation
NTT DATA’s IP and partner IP enables us to drive innovation and transformation for our clients’ businesses.
Digital transformation and cost-effective care
In new research, NTT DATA and ISG explore insights to help health plans move to a member-centric model, adapt to new technologies, acquire new skills, enhance outcomes and lower costs – all while improving services and fostering resilience.