Dell Services has joined the NTT DATA family and is now NTT DATA Services, formerly Dell Services. Please browse this site to learn how we leverage more than 30 years of experience to deliver outcome-based business and IT solutions. While we work to integrate and build one of the industry’s most comprehensive portfolios, we invite you to also visit NTT DATA’s website. NTT DATA

Service Desk

Simplify, automate and streamline your help desk management tasks

The continued growth and adoption of mobile devices including Bring Your Own Device, social media and new cloud solutions result in constantly changing expectations and opportunities for an IT service desk. An effective help desk is not just a team of people answering phones.

Designed to coordinate with your strategic initiatives and priorities, our Service Desk is finely tuned to the specific needs of your business, whether those needs are planning, delivery operations or management of IT support. Our services enable and utilize next-generation capabilities such as multichannel, social media and persona support — empowered by automated self-help, self-service and self-heal technologies.

NTT DATA Services acts as a single point of communication for all your IT service requests and technology concerns within your enterprise — providing you a unified, end-user aligned and profile-based experience that increases overall end-user satisfaction and workplace productivity.

Achieve a new level of end-user satisfaction.

Ensure the reliability, availability and continuity of your IT services, rather than just logging and reactively resolving end-user issues.

Simplified Service Desk|simplified Service Desk
Simplified Service Desk

Brings efficiency in your IT support model and costs by optimizing your desktop support services. Simplified Service Desk by NTT DATA is designed for small and mid-sized organizations that are looking to replace variable capital and operating expenses with predictable costs. This allows to release spend and quickly invest in other business priorities. Our services help align your IT investments with your operational decisions and allow you to get started with minimal investment, accelerate response time, improve productivity and enhance end-user experience.

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Enterprise Service Desk|enterprise Service Desk
Enterprise Service Desk

Goes beyond traditional help desk support. We provide you with a full-spectrum of end-user technical support, ranging from self-service tools to proactive issue avoidance and real-time remote problem resolution. Our services ensure that most issues are resolved during the first call — guaranteeing high customer satisfaction. Our Enterprise Service Desk is finely tuned and customized to the specific needs of your business — whether it is planning, delivery operations or management of IT support.

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Here's how you can improve productivity and collaboration, and create a mobile, productive and empowered workplace. Learn More
Dell Systems Monitoring And Automation Services Data Sheet|dell Systems Monitoring And Automation Services Data Sheet
How do enterprises like yours ensure seamless service, proactive and responsive interaction and quality delivery? The answer lies in IT service management (ITSM). Read our white paper to learn more. Learn More