Service Desk

Simplify, Automate and Transform Your Help Desk Into an End-User Experience Focused Function

The continued growth and adoption of mobile devices including Bring Your Own Device, social media and new cloud solutions result in constantly changing expectations and opportunities for an IT service desk. An effective help desk is not just a team of people answering phones.

Designed to coordinate with your strategic initiatives and priorities, our Service Desk is finely tuned to the specific needs of your business, whether those needs are planning, delivery operations or management of IT support. Our services enable and utilize next-generation capabilities such as multichannel, social media and persona support — empowered by automated self-help, self-service and self-heal technologies.

NTT DATA Services acts as a single point of communication for all your IT service requests and technology concerns within your enterprise — providing you a unified, end-user aligned and profile-based experience that increases overall end-user satisfaction and workplace productivity.

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Achieve a new level of end-user satisfaction.

Our Services

Ensure the reliability, availability, continuity and personalization of your IT services, rather than just logging and reactively resolving end-user issues..

Simplified Service Desk|simplified Service Desk
Simplified Service Desk

Brings efficiency in your IT support model and costs by optimizing your desktop support services. Our Simplified Service Desk is designed for small and mid-sized organizations that are looking to replace variable capital and operating expenses with predictable costs. This allows to release spend and quickly invest in other business priorities. Our services help align your IT investments with your operational decisions and allow you to get started with minimal investment, accelerate response time, improve productivity and enhance end-user experience.

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Enterprise Service Desk|enterprise Service Desk
Enterprise Service Desk

Goes beyond traditional help desk support. We provide you with a full-spectrum of end-user technical support, ranging from self-service tools to proactive issue avoidance and real-time remote problem resolution. Our services ensure that most issues are resolved during the first call — guaranteeing high customer satisfaction. Our Enterprise Service Desk is finely tuned and customized to the specific needs of your business and end-users — whether it is planning, delivery operations or overall infrastructure management — to ultimately enable a new experience in the way your workforce interacts with IT.

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Dell Systems Monitoring And Automation Services Data Sheet|dell Systems Monitoring And Automation Services Data Sheet
How do enterprises like yours ensure seamless service, proactive and responsive interaction and quality delivery? The answer lies in IT service management (ITSM). Read our white paper to learn more. Learn More
Whitepaper: Transformational It Outsourcing — A Blueprint To Success|whitepaper: Transformational It Outsourcing — A Blueprint To Success
White paper: Transformational IT Outsourcing — A Blueprint to Success Learn More

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