Services Perspectives


A New Industry View for Retail and Consumer Goods with Gartner Research

07/03/2017 by Matthew Leach

As digital revenue accelerates, CIOs in retail and consumer goods are looking for game-changing strategies. That's why service excellence is the new competitive differentiator. While a frictionless customer journey is the goal, the path to the future comes with a major warning. Here are key considerations in pursuing a new view, supported by access to our newsletter, featuring Gartner research.

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Chief Financial Officers and the Cloud -- Friends or Foes?

01/03/2017 by Tina DeBrass

In our fast-paced digital world, the CFO’s role has undergone a massive evolution. From controller of finance and bookkeeping, to a more expansive role of driving business growth. Today, all aspects of business are disrupted and interlinked with technology. In this post, we discuss how the use of cloud services can offer CFOs increased agility, flexibility and scale, and emerge as a formidable ally in an organization’s growth journey.

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IT is Killing General Practice but the Right IT Can Save It

16/02/2017 by Dr Masood Ahmed

Over cheesecake, a GP offers insight into why the current use of IT is damaging primary care, and we discuss how a different approach to IT can make care more effective. We both agree that partnership is the key.

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Identifying High-value Primary Care Teams through Analytics

14/02/2017 by Karen A Way

Read why health plans can use their existing quality and cost data to identify high-performing, high-value primary care teams. Read More

Supporting Local Children in Need

13/01/2017 by Elizabeth Christopher

Boston-based NTT DATA, Inc. employees recently volunteered at Cradles to Crayons’ (C2C) Giving Factory. Our task: inspect and sort newly donated clothes for children in need.

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Supply Chain and Importance of APIs

The history of supply chain concepts goes back to the 1800s. The core concept — the involvement of various organizations, people, activities, information and resources for moving a product/service from a source to end customer in a systematic way — still holds true. But one question that arises is: What has changed during the past two centuries?  Read More

Connecting the dots for comprehensive digital transformation

01/12/2016 by Raman Sapra

When we work with organizations embarking on comprehensive transformation, we help them take a business-first approach and then enable a solid, but agile foundation to “connect the dots” across their people, processes, and technology to ensure success along the way.

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Five ways CFOs can manage risks from the use of technology

16/11/2016 by Khirodra Mishra

Managing risks from the use of technology tops the CFO’s priority as damages caused by a single breach can often be insurmountable. Here, I outline five actions CFOs can take to identify, assess and respond to emerging risks from technology use.

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We Support Ascension as They Support U.S. Veterans

11/11/2016 by Gigi Shamsy Raye

Ascension has been rolling out a very moving initiative to help U.S. veterans receive healthcare in Ascension ministries. Just watch this ninety-second video of their doctors and nurses (who happen to be veterans helping veterans) and try to keep a dry eye. After seeing this video, I wanted to learn more about the Ascension employees in the IT area (my area) along with their NTT DATA Services (formerly Dell Services) colleagues (my teammates) that support the caregivers helping veterans.

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Banking on the Future: Takeaways from SIBOS 2016

12/10/2016 by Sameer Kishore

As digital transformation reshapes the business landscape and non-traditional competitors challenge the territory of longstanding financial leaders, banks and other institutions are working furiously to remain relevant with consumers and corporates, and seize rewarding opportunities for growth through technical innovation.This topic dominated SIBOS 2016.
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The Athlete and the Brain Behind Barrow Brainbook

06/10/2016 by Gigi Shamsy Raye

High school senior Courtney Wise fell in love with soccer at age three and played fiercely and competitively ever since she first set foot on the field. But one club soccer game during her eighth grade season four years ago would change the course of her life.

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Why We Should Coach Physicians Transitioning to High-Value Primary Care

28/09/2016 by Dr. Charlotte Hovet

As a primary care physician who cared for numerous patients at risk for chronic diseases, I often dreaded that look in their eyes when I explained that they needed to change their lifestyle. Those of us who work in the IT services industry have an opportunity – and an obligation – to help physicians effectively use the technology and resources that are increasingly available to help dispel this fear. We need to offer coaching services, using a well thought-out framework that can be adapted to fit the needs of individual practices. Read More

Meaningful Use, FHIR, and RESTful APIs

The integrated healthcare system will increasingly become a cornerstone of healthcare delivery transformation driven by information and digital technologies. To achieve a truly integrated healthcare, FHIR and open APIs are a critical next step. Read More

How to Enable Enterprise Agility Above Hybrid Cloud Environments

12/09/2016 by Steve Bodnar

Of the many factors intensifying the need for agility in enterprise IT, a rapidly changing customer base is usually high on the list. These customers have easy, fast access to countless insights about how the enterprise does business.The enterprise, in turn, must be able to meet these new customer expectations while still effectively serving customers at various points on the technology adoption curve. For IT, this requires phenomenal agility and the ability to make decisions today to optimize for the current state of customer needs. Read More

Solving the challenge of legacy applications in the cloud

31/08/2016 by Keith Tobin

The challenge of legacy applications gets to the heart of some of the key differences between a cloud solution and traditional solution. One great advantage of the cloud is that it disconnects the dependency between this specific application and that specific hardware. In the cloud, applications usually do not live or die because of a specific piece of hardware.

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CIO 100 Recap – Everything You Need To Know

24/08/2016 by Sameer Kishore

Back in the office, the refreshing ocean breeze off the coast of California still filtering in, I want to share a few key learnings I took away from the CIO 100 Symposium. Read More

Becoming a Cognitive Enterprise – the OODA Approach

22/08/2016 by Robert Lewis

The driving philosophy of most business process design is “Simplify, simplify, simplify.” Depending on the process and its goals, this often is the best answer. In truly industrial situations — manufacturing and its analogs, where the goal is to create large numbers of identical work products — simplification and standardization make all kinds of sense.

It isn’t that simplification is a bad thing. When the subject is business infrastructure, the applications portfolio, or, as mentioned, industrial processes, simplification is an essential prerequisite to enterprise cognition, just as inside your head the alternative to clarity is confusion.

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Health Plans Move Platforms to Ensure Seamless Connection

12/08/2016 by Rajesh Antony

Health Plans operating on legacy platforms have started to migrate to new platforms and technologies, which can adapt to ongoing changes in regulations, and take advantage of technology advancements to improve outcomes and reduce costs. This trend calls for a collaborative effort of technology and business services to ensure a successful transition.

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Moving From Traditional Outsourcing to Cloud-Based Hosting Models

10/08/2016 by Steve Bodnar

As a service provider, we are witnessing an unprecedented demand to migrate our enterprise clients to cloud-based hosting models. A cloud-based IT environment can be an opportunity to drive growth, innovation, and financial transformation — especially within healthcare, commercial, and banking and financial services. It enables organizations to be more connected with their business objectives and enable easier adoption of the latest technologies such as digital, social, mobile, analytics and the Internet of Things.

However, full-scale adoption is easier said than done, as cloud-based infrastructures require a complete shift in the way most organizations have managed their IT environment up to this point. Here are six areas you need to consider when transforming your IT environment.

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Why Manufacturing IT Needs a Future-Ready, Next-Gen Infrastructure

Tim Ma
08/08/2016 by Tim Mannschreck

Those of us working in manufacturing IT understand the value of a future-ready infrastructure to foster agility and innovation – and boost factory output. But getting there is easier said than done. Read More

4 Key Principles to a Successful Cloud Migration Strategy

05/08/2016 by Tina DeBrass

According to a recent Forrester report , clients stated that they plan to move as many as 80 percent of their applications to the cloud over a five-year timeframe.

At NTT DATA Cloud Services, we’ve seen cloud adoption strategies shift from a technology-first line of thinking to a business-forward approach. The foundation of all cloud strategies should be grounded in business needs, and what the ideal future-state looks like for the organization. Developing a strong cloud adoption strategy is not just a functionality and interoperability story, it’s a business story.

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Want to Be a High-Value Provider? Deepen Your Patient Relationships

03/08/2016 by Dan Allison

The healthcare industry is investing heavily in technology for patient engagement. While CRMs are proving their worth in healthcare, they are just one tool for improving patient engagement. Other technologies are also useful. But what is most important is viewing patients as individuals and treating every individual with respect. I’m encouraged to see that healthcare organizations are becoming increasingly patient-centered. We intend to do all we can to facilitate that work. Read More