In the digital era, telecommunications companies must redefine themselves as more than the delivery mechanism for data. And media and entertainment companies must adapt quickly to consumers’ desire to access content online and through other new, non-traditional ways. These industries share a common challenge: how do you carve out new paths to innovation and agility?
As we have seen telecommunications, media and entertainment organizations merge together, they now face the challenge for how to unify their customer experience across the expanded portfolio of offerings. How do customers get questions answered when researching, purchasing or seeking out problem resolution? Many groups within these broad and diverse organizations play a role in the customer journey – but often, processes are siloed and lack cohesiveness, which can lead to frustration, lost subscribers and cancelled plans.
As NTT DATA Services, we’ve got a new family. Formerly Dell Services, we are now part of NTT DATA, one of the world’s largest telecommunications companies, making us uniquely qualified to deliver on-target solutions. You can learn more about the NTT DATA telecommunication offerings and why we’re a global leader in the industry.
With a broad range of services and a strong foundation as an integrator and in services management, NTT DATA Services can help you develop a unified customer strategy. We start with an open discussion about your needs and what solutions will work for you. Together we can customize a strategy that allows you to deliver a seamless end-user customer experience and strengthens your brand reputation.
And we can help you find ways to prioritize data, roll out technology faster, transform the infrastructure, control costs and, deliver customized user experience across any platform, anytime and anywhere. Be it predictive analytics, cloud, modernization and simplification, or improved business processes, we can help you meet challenges at the B2B, internal or B2C level. Let’s start the conversation.
Our benefits include: