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User Experience and Customer Journey Mapping

Know your customer. Know your mobile experience.

A mobile-first business knows how to engage customers, innovate on their needs, manage their expectations and deliver what they expect. But how do you know if your customer experience is on par? 

NTT DATA Services User Experience and Customer Journey Mapping services features a tested UX design process to deliver faster results — one that allows you better understand how you can enhance user/customer experience through some unique co-creation techniques that involve the business, users and engineering.

A UX strategy framework and long-term vision can align each employee and customer touch-point to improve your overall business strategy and brand positioning. Create journey maps to redefine the customer experience by identifying gaps and needs. Or, you can participate in our innovative UX Prototype Workshop, in which you will define a clear path for your mobility journey, complete with strategy blueprints to facilitate collaboration and crowdsourcing, serving as a guiding platform for future mobile initiatives.

Mobile Web & Omnichannel Presence
User Experience and Customer Journey Mapping Customer journey map at the heart of digital transformation.

Components

Create a user experience framework to support your business and goals.

Iot Application Development Services|iot Application Development Services
Mobility User Experience Workshop

Learn how to best use mobility for your specific industry and needs.

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