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A New Industry View for Retail and Consumer Goods with Gartner Research

Matthew Leach
3/7/2017 by Matthew Leach

As digital revenue accelerates, CIOs in retail and consumer goods are looking for game-changing strategies. That's why service excellence is the new competitive differentiator. While a frictionless customer journey is the goal, the path to the future comes with a major warning. Here are key considerations in pursuing a new view, supported by access to our newsletter, featuring Gartner research.

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