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The Enterprise Acquisition Gateway for Leading Edge Solutions II (EAGLE II) is a multiple-award, indefinite-delivery, indefinite-quantity (IDIQ) contract to provide information technology (IT) solutions through performance of a wide range of support services. The goal of EAGLE II is to strengthen and unify the Department of Homeland Security’s (DHS) ability to share information.
NTT DATA Services, formerly Dell Services, has a comprehensive IT services and business services portfolio and will work with DHS to develop and implement systems, software and operations and maintenance (O&M) solutions that facilitate EAGLE II’s goal of secure information sharing.
Our service model approach starts with standard, modular services components that we tailor to the needs and goals of the DHS mission. Applying our deep industry expertise, we then accelerate the most mission-critical results.
NTT DATA Services Federal Government, under FC1 Unrestricted, will provide the following services:
HSHQDC-13-D-E2106, FC1 Unrestricted
USCG Systems Engineering and Technical Services (SETS) Enterprise-Wide IT Operations and Maintenance Support, Software Development Support
We have provided enterprise-wide systems and software development support as well as IT operations and maintenance for the DHS and United States Coast Guard (USCG) Operations Systems Center (OSC) since 2001. In 2010, the USCG divided the contract into application development and IT support components. We now serve as a member of the USCG Core Technology Services contract, which supports OSC IT infrastructure and management of the USCG’s Service-Oriented Architecture (SOA).
Under SETS II, our staff of approximately 380 employees provided full-lifecycle software support for 55 operationally focused, mission-critical automated applications and numerous system components used by the USCG, DHS, Department of Defense (DoD) and other federal agencies. We ensured 99-percent, around-the-clock mission-critical application availability and provided high-quality system component support to more than 45,000 end users and 30,000 individual workstations on-shore and in sea-based facilities. We also managed more than 5,000 pieces of hardware and software and procured and integrated commercial, off-the-shelf (COTS) software products through 137 multiple vendor agreements. In support of OSC network management, we captured, tracked and resolved approximately 4,600 system change, trouble and emergency change requests.
Customs and Border Protection (CBP) Business Process Management
We applied best practices and business process management solutions to support CBP’s Office of Finance in making integration and organizational improvements to respond to a changing environment and workforce. The deployed framework ensures critical processes that impact operational performance are consistently executed and systematically assessed for optimization. Our process improvement consulting services have enabled CBP’s Office of Finance to fill a procedural need, streamline processes, enhance operational efficiency and increase the effectiveness of program performance.
U.S. Citizenship and Immigration Services (USCIS)
We helped USCIS reduce a backlog of hundreds of thousands of naturalization applications and now supports 60 USCIS field offices nationwide. We help process naturalization applications, provide status updates to case files, assist with interagency border inspection services and background checks, provide records management and deliver other key support functions that help USCIS improve its operations.
Federal Emergency Management Agency (FEMA) Enterprise-Wide IT Operations and Maintenance Support, Service Desk
We provide operations and maintenance to FEMA information management systems and services, including a large array of complex mission support systems, general services, business support systems and networks that are necessary to support the agency mission. Our team also provides operations and maintenance support for FEMA’s Communications Security (COMSEC) systems and services, including an electronic key management system (EKMS). Additionally, we provide FEMA with video teleconferencing (VTC) expertise for critical video communications. We also support the Enterprise Service Desk for DHS/FEMA employees and customers with first-contact resolution capabilities and provide Tier 2 information technology support for the FEMA National Capital Region (NCR) programs.
Quality and Program Management
We are International Organization for Standardization (ISO) 9001 certified, ensuring the highest quality standards impacting all business units and their functions.
Our staff has professional certifications in areas relevant to EAGLE II’s scope, including Information Technology Infrastructure Library (ITIL) and Project Management Professional (PMP). Our program management information system includes integrated Earned Value Management System (EVMS), enterprise resource planning (accounting, purchasing, time tracking) and project management (scheduling, planning, document control, and human resource management systems).
In addition, we deliver our patented Portfolio, Program and Project Management (PM3) framework — a methodical, five-phased, repeatable process resulting in a more predictable project delivery experience, from project definition to planning to execution. PM3 is a flexible framework designed to scale project management rigor based on size, complexity and risk. It supplements domain-specific delivery methodologies for a customized engagement approach that meets the needs of DHS’ particular environment and project type.
Current List of Subcontractors