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AHIP Consumer Experience and Digital Health Forum

Join NTT DATA at the upcoming AHIP Consumer Experience and Digital Health Forum. In an expanding retail health care environment, consumers are in the driver’s seat and have higher expectations for their health plans, providers and employers. AHIP’s Consumer Experience & Digital Health Forum will focus on this convergence of technology, health, data analytics, mhealth, and the new customer-focused ecosystem.

NTT DATA is an end-to-end service provider of IT and business solutions for health plans. Our level of service differentiates us from other companies with a business model that emphasizes listening to and engaging with our customers. We are equipped to partner with health plans, enabling payers to address their strategic vision of being a member-centric organization while remaining competitive in the evolving consumer-driven market.

Learn more about how you can reduce costs and transform member care with NTT DATA at the 2016 AHIP Consumer Experience and Digital Health Forum.

Join us at this session:


Making Way for a New Focus on Member Engagement with Enterprise CRM


December 06, 2016 / 3:30 pm – 4:15 pm


Swissotel Chicago 323 Wacker Drive Chicago, IL 60601


Today, health plans need to holistically meet the needs of a new hyper-connected and demanding consumer.  Effective engagement happens at the precise moment consumers are ready to take action and need advice the most.  An enterprise CRM system can provide a foundation well beyond sales within a health plan to also include member service, care management and population health management to build lasting customer relationships. Join this session to hear how health plans are utilizing enterprise CRM as a foundation for success in the consumer-centric health ecosystem.


• Andy Arends, Managing Principal, Health Plan Innovation & Consulting, NTT DATA
• Liz Peters, CRM Practice Lead, Health Plan Innovation & Consulting, NTT DATA

When and Where

December 06-08, 2016

Swissotel Chicago
323 Wacker Drive
Chicago, IL 60601

Join Us