Dell Services has joined the NTT DATA family and is now NTT DATA Services, formerly Dell Services. Please browse this site to learn how we leverage more than 30 years of experience to deliver outcome-based business and IT solutions. While we work to integrate and build one of the industry’s most comprehensive portfolios, we invite you to also visit NTT DATA’s website. NTT DATA

Digital Maturity Model

In comparison to Digital 1.0, or basic bank digital strategy, We begin with a self-assessment of your bank’s current state. The Digital Maturity Model (DMM) is a unique and comprehensive framework that maps your bank’s current digital channel state and helps to devise a customized action plan. A pillar of our Digital 2.0 approach, the DMM places banks in one of five levels, depending on the integration of digital technologies.

  • Physical: Provides services through physical channels, with digital channels used for information dissemination and alerts
  • Online: Transactional services such as payments through digital channels (online or mobile)
  • Self-service: Enabling customers to make their own decisions, includes basic social media and analytics services (such as online chat)
  • Connected: Concept branches, integration across channels with partial fulfillment and maximum services through digital channels
  • Digital: Bank of the future provides 24x7x365 access to all services through digital channels, focusing on functional innovations and new operating model

Dell Platform as a Service
Digital Maturity Model
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