Dell Services has joined the NTT DATA family and is now NTT DATA Services, formerly Dell Services. Please browse this site to learn how we leverage more than 30 years of experience to deliver outcome-based business and IT solutions. While we work to integrate and build one of the industry’s most comprehensive portfolios, we invite you to also visit NTT DATA’s website. NTT DATA

Business Process Outsourcing Solutions for Health Plans

Today’s health plan administrative roles have exploded beyond traditional claims processing, enrollment and payment accuracy. The shift from an insurance provider to additional role as care provider demands new approaches to how you design products, deliver information and engage with consumers while meeting a myriad of new federal and state regulations.

For more than 30 years, our Business Process Outsourcing team has implemented the processes and technologies that bring about real transformation for customers of all sizes. Our end-to-end administrative services help you streamline operations, improve productivity and strengthen cash flow to stay competitive and improve member satisfaction.

We can help you with:

  • Front, middle and back office services
  • Claims and encounter processing
  • Premium billing and collections
  • Configuration services and health plan data maintenance
  • Eligibility and enrollment services
  • Appeals and grievances
  • Care, disease and wellness management
  • Analytics and business intelligence
  • Medical and care management

Consumer Engagement Solutions empower healthcare consumers to engage anywhere. 

Our Services

Integrated business process and technology solutions to enable information-driven healthcare throughout the healthcare ecosystem.

Front Office|front Office
Front Office

We offer a wide range of solutions to meet the administrative needs of health plans.

  • Sales call center
  • Enrollment call center
  • Direct marketing

Contact NTTData Services to learn more

Middle Office

Solve the cost of care issue with solutions focused towards improved services and members’ health and well-being.

  • Care management
  • Disease management
  • Utilization management
  • On-site nurse support
  • Telemedicine

Contact NTTData Services to learn more

Back Office|back Office
Back Office

Streamline core processes such as claims processing, billing, customer service, enrollment and more, and adopt payment integrity solutions that add value.

  • Mail room (print and fulfillment)
  • Claims processing
  • Premium billing and collection
  • Plan updates
  • Provider services

Contact NTTData Services to learn more

Business Process Management Suite

Manage your processes with our end-to-end service delivery and transformation tool.

  • Workflow
  • Knowledge management and learning portal
  • Client extranet/global collaboration portal
  • Reporting and dashboards
  • Automated full-time employee
  • Integration layer
  • Access layer

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Automated Full-Time Equivalent

Get a combination of tools that work across various vertical and horizontal processes.

  • Medical coding
  • Demo entry
  • Payment posting
  • Charge entry
  • Claims processing
  • Adjudication
  • Account receivables
Contact NTT DATA Services, formerly Dell Services to learn more

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Staffing Solutions|staffing Solutions
Staffing Solutions

Mobilize resources on demand. NTT DATA Services, formerly Dell Services can provide highly skilled staff on a temporary or permanent basis to work under your direction. Staff can be on site within days of your request.

  • Claims staff support
  • Claims and call center audit
  • Call center staff support
  • Configuration, business analysis and project management
  • Eligibility and enrollment administration
  • System conversion support

Contact NTTData Services to learn more

Learning Library

A Sophisticated Solution For A Small Hospital|a Sophisticated Solution For A Small Hospital
Accelerate Success with Value-based Care Learn More

Our white paper explores how to drive results by implementing innovative staffing solutions.

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Our white paper explores the ways advanced technology and outsourcing improves healthcare service and builds patient trust.

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