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Consumerism Solutions

Increase membership and improve member satisfaction

Engage with consumers wherever they are to grow and retain membership, manage costs and improve the member experience using our Consumerism Solutions. Empower your members with 24x7 access to information via marketplace and self-service portals, mobility solutions, and social media engagements and provide an omnichannel shopping experience and payment flexibility for superior consumer experience.

We can help you:

  • Tailor products and services to meet your members' needs
  • Make better decisions with insightful analytics
  • Drive sales and cross-selling of other products/services
  • Personalize the consumer journey from acquisition to retention and renewal

NTT DATA Consumerism Solutions

Our Services

Take center stage in connecting with consumers and providers via marketplace portals, mobile tools and social media.

Ecommerce|ecommerce
E-commerce Marketplace Portals

Our multi-channel platforms enable health plans to prepare for a more consumer-oriented business environment while catering to the needs of individuals, brokers, and employers. This includes online quoting, shopping, enrollment and post enrollment functionality as well as decision support and education resources.

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Self Service Solutions|self Service Solutions
Self-Service Solutions

Our self-service portal solutions are web services platforms providing content delivery and transactional functionality for consumers, providers, customer service representatives and health plan administrative staff. They provide 24/7 access to benefit plan information and claims, billing aggregation and cutting-edge customer service support.

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Consolidated Data And Workflow|consolidated Data And Workflow
Member Portal

Get access to benefits, claims, EOBs, billing, out-of-pocket payments, eligibility, authorizations, provider information and care management programs. We can help you set up a provider portal, member payment portal or health plan provider portal.

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Mobility And Client|mobility And Client
Mobility

Extend the power of portals with mobile and retail access. We provide strategy consulting, user experience mapping, platform and interface as well as mobile application management, hosting and development.

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Uca Analytics Tools|uca Analytics Tools
Analytics

Combine clinical and claims data with member-generated social media and lifestyle data to get a real-time, 360-degree view of your customers. Gain meaningful insights from demographics, life events, predictive engagement indicators, loyalty satisfaction and real-time preference monitoring and analysis.

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Social Media|social Media
Social Media

Build a social media presence. We can help with social media strategy, a listening command center, conversation monitoring and consulting to help you make effective use of social media channels.

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Ehr Solution Partners|ehr Solution Partners
Customer Relationship Management

CRM solutions help ensure that your sales, marketing, and support efforts are all working toward a common goal, so you can take your business success to a whole new level.

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End To End|end To End
End-to-End Support

Our end-to-end solutions cover all of your needs, including assessment, planning, applications, hardware, implementation and technical and end-user support for all solution components. We also can help you with sales, marketing, activity management and service and support.

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Learning Library

A Sophisticated Solution For A Small Hospital|a Sophisticated Solution For A Small Hospital
Accelerate Success with Value-based Care Learn More

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