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Dell Positioned in Leaders Category

12/4/2014

Dell Positioned in Leaders Category in the 2014 End User Outsourcing Magic Quadrant for Second Straight Year

Dell Services has been positioned in the "Leaders" quadrant of the Gartner Magic Quadrant for End User Outsourcing (EOU) Services, North America1 for the second year in a row. This report is designed to help customers evaluate service providers and is based on analyst research and customer feedback.

"More than ever, Dell is committed to helping its clients prepare for the future," said Anand Sankaran, President and Head of Infrastructure & Cloud Computing, Dell Services. "As a leader for End User Outsourcing services, we listen to our customers’ needs, understand their priorities and ensure their business objectives are met."

In North America, Dell supports an estimated 2.3 million desktop end users, with 226,000 mobile devices in its client pool. Dell has 14 service desk centers for North American clients and five additional service desks for global clients, with a North American incident volume of 13 million annually. Dell supports EUO in all industries with standard desktop applications, along with specific management applications for the financial, healthcare and insurance industries.

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