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2015 Healthcare Payer BPO Report

3/10/2015

Dell Services Positioned as Leader in Everest Group’s PEAK Matrix 2015 Healthcare Payer BPO Report

  • Dell is the only vendor to receive a "High Assessment" in all categories

Dell Services today announced that Everest Group has positioned Dell’s Healthcare Services in the Leader category for its inaugural Healthcare Payer Business Process Outsourcing (BPO) — State of the Market with PEAK Matrix™ Assessment report. Dell is the only vendor to receive a "High Assessment" in all categories (scale, scope, technology capability, delivery footprint, and overall market success).

With more than 27 years of experience providing services to healthcare customers, Dell’s expertise combines leading automation technology, and a globally certified workforce to provide a full range of health plan BPO services in front end processing, claims administration, member management, provider management, financial performance improvement, and care management business processes.

Dell’s differentiated service solutions, delivered by thousands of health plan BPO professionals around the world, infuse efficiencies into administrative processes, improve financial performance by reducing the medical loss ratio, and enable health plans to deliver care, while focusing on the consumer. Dell’s BPO services are delivered on Dell’s proprietary claims management platforms. These platforms deliver solutions including analytics tools for medical loss ratio and care delivery and robotic automation to improve productivity. Dell’s health plan customers benefit from flexible engagement options and predictable and responsive services.

QUOTES

"Our customers face new and complex challenges and look to Dell to provide world-class services to help them navigate their business environment," said Sid Nair, vice president & global general manager, Healthcare & Life Sciences, Dell Services. "It is an honor to be positioned as a Leader in the first ever Everest Group PEAK Matrix report for our market success and overall service and delivery capabilities."

"We are focused on impacting the core business of our health plan customers. Not only do we help them cut costs, but actually enable them to lead the change through a renewed focus on patient care," said Tanvir Khan, vice president for Dell’s BPO services. "This report reflects and validates the long-standing BPO relationships we have with our healthcare customers."

"In the rapidly evolving healthcare payer market, service providers’ ability to improve operational efficiency, deliver tangible value through analytics, and enable top-line growth through seamless member enrollments are key differentiators," said Rajesh Ranjan, partner of Everest Group. "As per our assessment, Dell Services has been able to respond to some of these changes effectively and efficiently, which helped it achieve this recognition"

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1 Everest Group Healthcare Payer BPO Industry –PEAK Matrix™ Assessment 2015, February 2015