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Enhanced IT Service Management Capabilities

3/2/2015

Dell Services Selects ServiceNow for Enhanced IT Service Management Capabilities

Dell today announced an agreement with ServiceNow to provide its customers with next-generation IT Service Management (ITSM) platforms to deliver IT services more efficiently.

ServiceNow strengthens Dell’s growing managed-service portfolio with added standardization, automation and predictive analytics that will improve speed of delivery, productivity and provide a more consistent service experience. These capabilities will help advance Dell’s already mature ITSM processes and Information Technology Infrastructure Library (ITIL®) Service Management approach to delivery by enabling greater operational flexibility while focusing on entitlement, mobility, and multi-partner environments.

Data center and end-user management automation are crucial for superior managed-service performance. Dell has been recognized as a leader by Gartner in their 2014 Magic Quadrants for both Data Center Outsourcing and Infrastructure Utility Services, North America and End-User Outsourcing Services, North America (1).

"Combining the capabilities of Dell and ServiceNow, two industry leaders, further reinforces our commitment to delivering breakthrough results for our customers and spurring innovation in managed service delivery. Going forward, we will introduce the advanced mobility, social, and collaboration capabilities of ServiceNow to continue meeting and exceeding the expectations of our customers and their end users," said Neeraj Jaitley, vice president, managed services, Dell.

"Service management is becoming an enterprise discipline because it delivers business efficiency," said Tom Moore, vice president of partners and service providers, ServiceNow. "With Dell selecting ServiceNow, organizations can leverage those efficiencies for IT and help users change the way they work."

Dell will leverage the capabilities of ServiceNow to deliver a combination of technology and business expertise to help customers across industry verticals strengthen the relationship between IT and their end users by simplifying interactions, providing 24x7 access to a self-service portal, dashboards, reports and articles, thus improving speed, quality and consistency.

Dell is a silver sponsor of Knowledge 15 (April 18 – 24, 2015, Mandalay Bay, Las Vegas). Attendees can visit the Dell booth to learn more about the collaboration between Dell and ServiceNow.

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(1) Source: Gartner "Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, North America" July 31, 2014, and Gartner "Magic Quadrant for End-User Outsourcing Services, North America" August 26, 2014. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.