Dell Services has joined the NTT DATA family and is now NTT DATA Services, formerly Dell Services. Please browse this site to learn how we leverage more than 30 years of experience to deliver outcome-based business and IT solutions. While we work to integrate and build one of the industry’s most comprehensive portfolios, we invite you to also visit NTT DATA’s website. NTT DATA
Does your customer experience lack in continuity? Without pinpointing the customer and their journey, an overall experience will be lacking, which, in turn reflects on your brand and your company.
NTT DATA Services, formerly Dell Services, can help you develop your Omni-Channel Customer Experience – one that is seamless and personalized across all of your touch points and channels, both online and off. Leverage our expertise first; we successfully identify more than 40 percent of all B2B and B2C visitors to our online properties without anyone even logging in.
A successful customer experience begins with a customer data and identification strategy. This leads to customer journey intelligence, which can be used to derive customer opportunity scoring for your business and consumer customers, as well as investment spend optimization across your online and offline channels. From there, you will learn to personalize the experience, and measure your results — and deliver a real return on investment.
Online and offline, your customer experience should be seamless and consistent.